Quantum RBS Partner Portal It's all about the Recovery!

Posted on January 10, 2014

Quantum RBSSMBi Cloud Restore Proceedures

SMBi End-User Guide

Posted on November 8, 2013

QRBS SMBi Setup Manual

Failed to read SFC files list. (C:\Windows\complusbackup\sfcfiles.lst)

Posted on February 14, 2013

Failed to read SFC files list. (C:\Windows\complusbackup\sfcfiles.lst)

Problem: VSS Writer
Resolution: http://www.asigrapartners.com/wiki/index.php?title=Failed_to_read_SFC_file_list

Applies only to Asigra v10. Quantum RBS Inc. is currently using v12.

Client Site Intake Details

Posted on January 3, 2013

Prior to scheduling QRBS Technician assisted setup and/or advise on optimized setup, please take a few minutes to complete the Client Site Details-Intake to help us serve you best. Submit on form to send directly to QRBS Technical Support Staff.

QRBS Client Change Request

Posted on January 3, 2013

Download QRBS Client Site Change Request (PDF). For additions or change requests such as moving the DS-Client software to newer or changed hardware, please use this form to help us ensure we accurately track changes to clients original setup.Submit on form to send directly to QRBS Technical Support Staff.

Schedule Optimization & LAN Discovery Overview

Posted on April 17, 2012

This video demonstrates how to prioritze b/u sets with the use of a single schedule definition. Also provides a great overview on how to perform and segment a LAN Discovery Process to data to archive and/or data destruction options.


Schedule Optimization & LAN Discovery Overview.

Training & Videos

Posted on April 16, 2012

 

Trucate Logs issue on Exchange

Posted on February 23, 2012

To have a backup that truncates the Exchange logs, create a VSS Aware backup set on the Exchange mail store.

Note: Message Level backups DO NOT truncate logs.

The VSS Aware backup will truncate the logs when used in "Full Dump" mode, running this backup once a week will give you a full mail DB backup and truncate the logs.

If you are using a Message Level Backup and don't want to pay for additional cloud storage of a full DB backup, we can give you a Local Only license to accommodate your VSS Aware backup on a local volume for one low monthly price.

RPC call failed did not execute

Posted on November 23, 2011

1. Check to ensure proper admin level access permissions.
2. Turn off VSS on failing b/u set properties.
3. Run failing b/u set all by itself.

Request is not supported

Posted on November 23, 2011

This is possibly a problem with the DS Client, completely uninstall and reinstall. To save back up settings, export settings as an XML and place it in the Cloud Backup directory on the new installation.