Quantum RBS Inc. highly skilled and qualified technicians can assist you with a solution and will have you up and running in no time.

Quantum RBS Inc. managed offsite backup recovery services offers reliability with peace of mind, through our own Canadian centralized and managed secure data center service. We manage and maintain all the hardware, software, power, cooling, telecommunications, fibre, redundancy, replication, fail over, technical expertise, licensing and monitoring to ensure 24/7/365 client reliability and optimized data availability.

Through our robust and enhanced feature rich service, we remove the onus and responsibility of our clients necessity to manage and maintain complex business continuity services. Quantum RBS Inc. services offer businesses the opportunity to have their data professional monitored, managed and maintained, giving them the ability to better focus on their core business competencies, which is running their business.

Back to FAQ's

Back to FAQ's

QRBS agent less architecture provides a simple installation and setup process. By installing our software on one computer or server, we provide businesses the ability to protect their entire organization, from one computer, without the necessity of having to install agent software on every computer within your environment, requiring protection.

This architecture provides a simple yet robust, graphical user interface to provide a help-desk support role function within your organization. The ability to separate and define departmental roles of responsibility for control management to department specific personnel, are easily defined, all from one central console.

Back to FAQ's

Quantum RBS Inc. is a 100% Canadian based company utilizing Class A secure data center services. The data vaults used by QRBS are located in multiple secure facilities in Canada that have state of the art power and server redundancy, lock down and fire suppression. Current storage vault facilities utilized by Quantum RBS Inc., are located in Ontario and Alberta, Canada.

Back to FAQ's

We support a wide range of operating systems:

Back to FAQ's

The Quantum RBS Inc. mailbox backup and recovery process integrates very intuitive and intelligent services. Our built-in message level restore agent, give businesses the flexible options to recovery not only complex mail stores, but allows simple recovery or migration of individual mailboxes utilizing block level and file level restore capabilities. Through our advanced filtering service, administrators are easily able to exclude for example, Deleted email folders from being backed up to save on data storage and provide increased manageability.

Supported Email Clients and Email Services:

Back to FAQ's

Whatever your hours of business, we offer 24/7 peace of mind. After all, it simply isn't feasible to close down applications and lose valuable time restoring databases from backups. Your critical information is constantly changing, and we can make sure you restore from the most up-to-date backup if the worst happens.

Overview:

Hot database backups for SQL Oracle, DB2 and all other database formats can be scheduled continuously throughout the day. Never lose a day’s work due to a restore being performed from the previous night’s backup.

How it works:

Stage 1: QRBS agent less client initiates all contact with the database, utilizing the database server’s own internal mechanisms to make a ‘dump’ of the database while it is running.

Stage 2: The digital signature of the dump is analyzed and compared with the digital signature held within the client from the previous backup. If the signature is the same no further action is taken as no changes have been made to the database.

Stage 3: If the signature is different, the backup client software compares both files at block level and identifies only the changes which require backup.

Once these processes are complete, the file is then automatically sent offsite to Quantum RBS Inc's secure data center and the buffer is cleared.

Back to FAQ's

Security is always a concern when dealing with the Internet and especially when transferring personal files and sensitive information. Not only is it important to our customers, but it is also a prime concern of Quantum RBS Inc. Without security in every aspect of our service, our own business and reputation would be in jeopardy. That is why we have taken substantial precautions to ensure the security of your data not only while in transit to the data center, but also while stored at the data center.

All data is encrypted with DES, AES128-256 bit encryption options and is compressed at the clients location prior to offsite transmission. Data is also stored in this format at our 24/7/365 security monitored data centers, making intrusion and unauthorized access to your data virtually impossible.

Only authorized staff and personnel with their own unique security pin code and photo ID have the ability to access any of our data centers at anytime. The physical location of our data centers, while located in Canada are also kept confidential to prevent any physical or terrorist threats.

While there are always threats of intrusion in any business organization, every security measure and precautionary measures are implemented with frequent security auditing to ensure reliable intrusion detection methods. Due to the format in which a clients data is stored at our secure centers, any intrusion would render the information useless. A private, public encryption key pair generated at the time of your unique account creation is required in addition to your own unique encrypted cookie, before your data is returned to readable format. Our firewall and security intrusion detection systems automatically detect and block any unwarranted or any unsolicited visitor access.

To perform full systems tests or full restores, only recognized, authorized clients and partners will be granted the ability. A telephone call to our service center is required to perform complete or full system restores to an entirely different location, computer or entirely different system. If a client or partner is not authorized or recognized they will not be granted the ability to restore your data, without your business manager and/or a recognized level C manager approval.

Your data is safe with us!

Back to FAQ's

The advanced technology features of the Quantum RBS Inc. backup service platform are very intuitive and very robust, German Engineered, with more than 22 years of technology innovation and experience behind it.

Here is a list of some of the features that help save your company dollars on its data backup, resources and media costs:

It is important to note, recovery of this same environment using our portable DS-System and/or from a local restore would have reduced the online simulation to as little as 2-4 hours or less.

As an example: A recent actual restore of a 75GB SQL database, utilizing local copy and online file storage, was completely restored in just under 4 hours.

Rest assured, Quantum RBS Inc. and it's technical support services work closely with you every step of the way to ensure your maximized and speedy business recovery!

Back to FAQ's

Our secure data centers use state-of-the-art battery and eco-friendly power backup sources. Should any of the city's that we house our secure data center services, ever experience a power outage or blackout, our data center has adequate power backup to ensure reliable power availability to our data center services for as many as five days or longer.

When your office building or city ever experiences a power outage or blackout, your data will resume backup from where it left off from the previous backup as soon as power is restored.

Back to FAQ's

Let's face it, the internet is vast and a complex matrix of router devices and communication lines, where we have all experienced interrupts to our internet connections at some point and time.

At Quantum RBS Inc. secure and reliable data centers, we have redundant, automatic fail over internet connection line to ensure that there is never an interruption to internet connections into our data center.

If your office experiences lost internet connections, you are protected in one of three ways:
1) Automatic local copy.
2) Retry attempts (unlimited).
3) Resume from last backup before interrupt.

Back to FAQ's

There are no hidden or additional charges for restoring data. You are free to perform and test restores whenever you want or need.

For the purpose of test simulations or to conduct a full system recovery after a failure or crash, we staff only certified and qualified technicians to perform test simulations and complete recovery processes. During complete system recovery processes you are placed into a priority 1 status, to which we deploy all necessary and available resources to bring your business back on-line, often in as little as 4 hours to 48 hours, depending on the size and structure of your business. To obtain detailed information and pricing for these services, please contact our office to learn more.

Back to FAQ's

Your internet connection speed does have an impact on the speed at which your data can be transmitted to offsite storage. Depending on the type of data being protected, its compression after encryption and the speed of an internet connection, we have continued to experience as little as 4GB (slow line dial up) to as high as 25GB or higher transmits after the first day of setup. There are a few ways that large amounts of data can be transmitted for your continued and ongoing offsite backup support services:

1.) With existing tape, external disk or DVD based backups already in place, we define your offsite backup schedule definitions to transpire after your internal processes have completed. For companies requiring 100's of GB's of data transfer, this is often accomplished through advanced configuration settings, within the application, complete in approximately seven to fourteen days.

With adequate computing resources and available advanced configuration options, these backups can perform without impacting networking and computing resources while your business conducts normal day-to-day business operations. While working with our Technical Support services, we will help you define and implement a strategy that best meets your business needs and environment.

Once the first full backup has completed, which will be identified in the report summaries delivered via email reporting, the manual processes are then turned off and suspended from your daily backup regime to become reliant on the dependable service reliability of Quantum RBS Inc. 24/7/365 monitored and managed data center service.

Data backups after the first full backup completes much quicker, as the backups being performed moving forward only backup the changed algorithms of the data currently existing in offsite storage.

Companies that have terabytes of data, often result in as much as a 4-6 hours for overnight backup. Many of these businesses will have upgraded or have already implemented fractional T1 communication lines to support speedier, larger volume bandwidth.

2.) For large initial site backup projects, we offer a fee based, portable option.

Using an external portable device drive, we prepare and configure this device for priority shipment to your location to begin and assist you with your first full backup. Once the device has completed the entire backup, we then by pre-paid overnight priority air, have delivered to our data center for quick copy to online storage. Once the data is copied at our secure vault center, we then perform a synchronization between your office and our location to resume automatic, continued daily performance.

Back to FAQ's

- Immediate daily, data restores.
- Critical email, databases, folders and email services, within minutes.
- Large, full-system recoveries.. less than 4 hours and within 24 hours.

How important and how quickly do you need your data? Our speed in recovery is what sets us apart from other vendors attempting to offer similar reliability.

There are no initial capital hardware, software or licensing costs to implement Quantum RBS Inc. automatic offsite data backup and recovery services.

Our software can be installed on any computer or server with adequate computing resources. While it can run on a desktop computer or notebook, in the corporate environment, it is recommended that you use the best hardware possible to maximize performance. Using the fastest brand names with multiple cpu's and multiple GB's of RAM provide increased and optimized efficiency.

Minimum Hardware Requirements:

Best practices are to setup what we term as a 'Backup Appliance'. The ideal situation is to use a separate and dedicated, powerful client computer or separate file server to perform and manage all day-to-day backup and restore services. There are a great many offices, that will elect and setup our service to operate on a high-end client computer that exists within the companies network.

Setting up a dedicated backup appliance ensures optimized efficiency and provides reliability in the following:

1) Migrations or segmenting data for load balancing.
2) Critical services failures such as SQL databases or Email, can be recovered quickly and easily without disrupting network services.
3) Optimized test restores and crash simulations.
4) Administrative and network efficiency.

Back to FAQ's

Training is provided via online conference and is offered free of charge to all new clients, Partners and Resellers.

Training will covers the following topics:

- Installation and setup.
- Overview of Administrator console User Friendly Graphical Interface.
- Defining and creating backup sets with optional filtering options.
- Backup schedule definitions.
- Backup email or pager notification.
- Viewing/printing reports overview, event log and online file summary features.
- Defining and creating retention policies specific to the needs of the company.
- Testing and demonstrating rapid recovery of data to alternative locations.

Back to FAQ's

Your business is unique in every aspect. At Quantum RBS Inc. we treat all of our clients with their own specific needs and uniqueness. Every client is assigned their own dedicated technical support agent that knows you, your business and will work closely with you, anytime you need them for your disaster planning, technical and recovery needs.

Through our own customized and unique client database management tracking system, we monitor all client inquiries, issues and resolutions.

You will not be greeted with a series of automated phone prompt menu's, but greeted with a friendly and cheerful agent that will handle and direct your call promptly to your own personalized agent. You will not be directed to an agent, that will forward your call to a variety of other departments or agents, to an agent in India or other foreign country whom you will experience difficulty in understanding. We provide personalized, one-on-one care, to give you the individual attention you deserve.

At Quantum RBS Inc. our clients are our partners, not simply numbers on a budget sheet. We treat all our customers as their business were our very own. Individual, personalized and devoted attention to you and your needs is a service that Quantum RBS provides with great pride. A service which clients tell us time and time again, how much they truly enjoy and appreciate.

Back to FAQ's

To begin your free trial evaluation, simply contact our office where one of our Technical Support service representatives will be pleased to assist you with the installation and setup. Using an online conference, they will be able to quickly have you setup and running in no time.

Please call our toll-free number 1-866-855-2855 to learn how you can get started today!

Back to FAQ's